- Answers from your own material
- It is trained on your website, brochures, price lists and policies. When the answer is not there, it says so and brings a person in, rather than inventing one.
- Replies in the customer’s language
- It answers in the language and script the customer writes in, at any hour, with the polite form of address your customers expect.
- Understands voice notes
- Customers who would rather talk can send a voice note. It is understood in English and the major Indian languages, and answered in text.
- Hands serious buyers to your team
- Your staff get a WhatsApp alert and an email with the whole conversation. They can reply in the same thread from the dashboard, and the assistant stays quiet until they hand it back.
- Puts every lead in a pipeline
- Each enquiry lands in your Paizah dashboard with stages, notes and follow-up dates, and can go straight into your CRM. Sell.Do is connected today, so tell us which CRM you use.
- Chases the ones that went quiet
- When a customer asked for something and the conversation stopped, it raises a follow-up for your team so the enquiry is not lost.
- Knows which ad they came from
- When someone taps one of your Click to WhatsApp ads, the assistant sees the ad and answers with it in mind.
- Learns from your corrections
- If a reply is wrong, fix it from the dashboard. From the next message it answers that way for every customer.
- Books the next step carefully
- It offers a day and a morning or afternoon, and passes the request to your team to confirm. It never tells a customer a slot is booked when it cannot see your diary.
- Keeps and deletes data on rules
- Conversations are kept for 24 months. A customer who asks to be forgotten has their chat, media and lead record erased.