- Do you work with businesses outside India?
- Yes. We set it up and run it remotely, and price it in US dollars, pounds and dirhams as well as rupees. Pick your currency at the top of the prices. The team is in Trivandrum, India, and replies on WhatsApp during Indian working hours. The assistant itself answers at any hour.
- Does it speak Arabic?
- Written messages are answered in the language the customer writes in, and for Gulf clients we test Arabic with your own questions before go-live. Arabic voice notes are not understood yet. Voice notes work in English and the major Indian languages.
- What does it cost?
- Two plans, both set up and run by us. WhatsApp AI Assistant: 1,000 replies a month, about 300 conversations, and up to 250 voice notes. WhatsApp AI Assistant Plus: 2,200 replies a month, about 700 conversations, and up to 550 voice notes. Voice notes count inside the replies. India: ₹20,000 setup, then ₹6,500 a month for WhatsApp AI Assistant or ₹12,000 a month for WhatsApp AI Assistant Plus (₹5 a reply or voice note after that). International: $1,499 setup, then $249 a month for WhatsApp AI Assistant or $499 a month for WhatsApp AI Assistant Plus ($0.25 a reply or voice note after that). United Kingdom: £1,200 setup, then £225 a month for WhatsApp AI Assistant or £399 a month for WhatsApp AI Assistant Plus (£0.15 a reply or voice note after that). UAE and the Gulf: AED 5,500 setup, then AED 1,000 a month for WhatsApp AI Assistant or AED 1,850 a month for WhatsApp AI Assistant Plus (AED 0.75 a reply or voice note after that). Pay for ten months in advance and you get twelve. Prices exclude GST. Meta bills you directly, on the card you add to your own Meta Business account during setup. Meta asks for a payment method anyway. We never resell or mark up Meta’s messages.
- Do I need a new WhatsApp number?
- You can move an existing number onto the WhatsApp Business Platform or use a new one. Either way it is your own number on your own Meta account. Our shared number is only for demos and trials. Most businesses give the assistant its own number so the phone the owner uses stays personal.
- What does Meta charge on top?
- Meta bills you directly, on the card you add to your own Meta Business account during setup. Meta asks for a payment method anyway. We never resell or mark up Meta’s messages. Meta charges for each message it delivers, at its rate for your customer’s country. Messages your customers send you are free. In India each reply your assistant sends costs ₹0.115 (about ₹0.14 with GST). An update or reminder you send first is also ₹0.115, and an offer is ₹0.8631 (about ₹1.02 with GST). An example: 2,000 replies in a month costs you under ₹300 from Meta, GST included. Chats that start from a Click to WhatsApp ad or your Facebook Page button are free for 72 hours, and calls your customers make to you are free. Customers in other countries are charged at Meta’s rate for that country, published on Meta’s rate card.
- What about GDPR and customer data?
- We sign a data processing agreement with every client who asks, with the Standard Contractual Clauses and the UK Addendum for UK and EU businesses. Conversations are kept for 24 months and erased on request, including media and lead records. The companies that process data for us are listed on our data processing page. See the subprocessors
- Can it send offers to all my customers at once?
- Not yet. It sends approved template messages one customer at a time, for things like order updates and payment reminders. Bulk broadcasts are not part of the product today.
- Is there a contract?
- The setup fee is paid once. The monthly fee runs month to month, and you can stop at the end of any month. If you would rather pay yearly, pay ten months in advance and you get twelve. Every fee is paid in advance.