WhatsApp AI Assistant

What it does

• Answers from your content: trained on your website, brochures and price lists, so it says what you would say, not what a generic bot invents
• Understands voice notes in English and the major Indian languages, including Malayalam, Tamil, Hindi and Telugu, and answers in text the customer can re-read and forward
• Always on: enquiries at 11pm get answered at 11pm, in English or the customer's own language
• Lead routing: serious buyers are flagged to your team on WhatsApp and by email with the whole conversation attached, and can go straight into your CRM
• Human handover: your staff reply in the same WhatsApp thread from the dashboard, and the assistant stays quiet until they hand it back
• Managed, not abandoned: when your prices or projects change, the assistant is retrained as part of the monthly fee
• You can correct it yourself: fix a reply from your dashboard and it answers that way from the next message
• Knows which ad a customer came from when they tap a Click to WhatsApp ad, and answers with that ad in mind
• A published monthly allowance, 1,000 replies and up to 250 voice notes, or 2,200 replies and up to 550, rather than a fair-use clause

How is this different from a chatbot platform like Wati or AiSensy?

Those are self-serve tools. You pay about ₹6,000 to ₹7,000 a month in India, or $100 to $350 elsewhere, for an AI-capable plan, and you build and maintain it yourself. This is a managed product. Paizah builds the assistant on the official WhatsApp Business API, trains it on your actual content, wires the lead routing and keeps it current. If you would rather set one up yourself, our own self-serve product is Zeppli, at zeppli.ai.

What does it actually answer?

Whatever your content covers: projects and pricing, sizes and availability, directions, timings, policies, process. It is deliberately grounded in your material, so instead of inventing an answer it does not have, it says so and brings a human in.

Where do the leads go?

Wherever your team works: a WhatsApp alert, email with the full conversation, the pipeline in your Paizah dashboard, or your CRM. We have live integrations routing qualified property enquiries directly into Sell.Do for a real-estate developer, with the enquiry's full chat context attached. Another CRM means a connection we build for you, so tell us which one you use before you sign up.

Frequently asked questions

What does the WhatsApp AI Assistant cost?

Two plans, both set up and run by us. WhatsApp AI Assistant: 1,000 replies a month, about 300 conversations, and up to 250 voice notes. WhatsApp AI Assistant Plus: 2,200 replies a month, about 700 conversations, and up to 550 voice notes. Voice notes count inside the replies. India: ₹20,000 setup, then ₹6,500 a month for WhatsApp AI Assistant or ₹12,000 a month for WhatsApp AI Assistant Plus (₹5 a reply or voice note after that). International: $1,499 setup, then $249 a month for WhatsApp AI Assistant or $499 a month for WhatsApp AI Assistant Plus ($0.25 a reply or voice note after that). United Kingdom: £1,200 setup, then £225 a month for WhatsApp AI Assistant or £399 a month for WhatsApp AI Assistant Plus (£0.15 a reply or voice note after that). UAE and the Gulf: AED 5,500 setup, then AED 1,000 a month for WhatsApp AI Assistant or AED 1,850 a month for WhatsApp AI Assistant Plus (AED 0.75 a reply or voice note after that). Pay for ten months in advance and you get twelve. Prices exclude GST. Meta bills you directly, on the card you add to your own Meta Business account during setup. Meta asks for a payment method anyway. We never resell or mark up Meta’s messages.

What does Meta charge on top?

Meta bills you directly, on the card you add to your own Meta Business account during setup. Meta asks for a payment method anyway. We never resell or mark up Meta’s messages. Meta charges for each message it delivers, at its rate for your customer’s country. Messages your customers send you are free. In India each reply your assistant sends costs ₹0.115 (about ₹0.14 with GST). An update or reminder you send first is also ₹0.115, and an offer is ₹0.8631 (about ₹1.02 with GST). An example: 2,000 replies in a month costs you under ₹300 from Meta, GST included. Chats that start from a Click to WhatsApp ad or your Facebook Page button are free for 72 hours, and calls your customers make to you are free. Customers in other countries are charged at Meta’s rate for that country, published on Meta’s rate card.

Which plan should I pick?

A reply is one message the assistant writes, and a conversation runs to about three of them. The WhatsApp AI Assistant gives 1,000 replies a month, about 10 customer conversations a day, and answers up to 250 voice notes. The WhatsApp AI Assistant Plus gives 2,200 replies, about 22 a day, and up to 550 voice notes. Voice notes count inside the replies. If you are not sure, start on the WhatsApp AI Assistant. Extra replies and voice notes are charged per reply, and you can move up at the next month.

Which languages do voice notes work in?

English and the major Indian languages, including Malayalam, Tamil, Hindi and Telugu, on speech recognition built for Indian speech. Arabic voice notes are not understood yet. Written messages are answered in the language the customer writes in, and for Gulf clients we test Arabic with your own questions before go-live.

Does the assistant reply with voice too?

Replies go as text, which customers can re-read and forward. Spoken replies are switched on for a few assistants and we are still testing them with real customers, so we only turn them on for you after testing them in your language. Live calls are a separate product, WhatsApp AI Calling, which is in build.

Do I need a new phone number?

You can use an existing number (it moves to the WhatsApp Business API) or a new one for the assistant. Either way it is your own number on your own Meta account, and Meta bills that account. Our shared number is only for demos and trials. Most businesses use a dedicated number so their personal WhatsApp stays personal.

How long does setup take?

Typically 1 to 2 weeks end to end, most of which is Meta's business verification. Paizah is a Meta Tech Provider, so you connect your number on Meta's own sign-up screen. The assistant itself is usually trained and answering test questions within days of your content arriving.

Can it sell, not just answer?

Yes, within honesty limits: it can present options, share catalogues and price lists, qualify budgets and timelines, and book the next step (a visit, a call, an order). For payment collection we wire in links your business already uses.